CAREERS AT BOSTON LUXE CLEANING
Join the Team
CUSTOMER SERVICE REPRESENTATIVE
Customer Service Representative Job Responsibilities:
Serves customers by providing product and service information and resolving product and service problems.
Attracts potential customers by answering product and service questions and suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.
[Work Hours & Benefits] Here is where you can highlight working hours and benefits specific to your company. This is another chance to sell potential applicants on things like overtime or seasonal availability. You should also list any benefits that set your firm apart, like paid vacation time or family leave, commuting credits, and childcare reimbursements.
Customer Service Representative Qualifications / Skills:
Customer service
Product knowledge
Market knowledge
Quality focus
Problem solving
Documentation skills
Phone skills
Listening
Resolving conflict
Analyzing information
Multi-tasking
Education, Experience, and Licensing Requirements:
University/college degree is an asset
Familiarity with office software and phone systems a plus
Previous experience, especially in particular industry, preferred
CLEANING SERVICE EXPERT
Job Responsibilities
Work as a team with other maid staff, coordinating housework to get the best possible job done as quickly as possible and communicate any work environment issues to supervisory staff
Dust all furniture, wall hangings and window blinds, periodically vacuuming drapes
Deep clean the kitchen and all bathrooms and empty all wastebaskets and take refuse to the trash disposal for a healthy home environment
Vacuum all carpets and rugs and occasionally shampoo them at the direction of the client
Sweep and wash floors with a mop or powered scrubbing tool and wax if necessary to make them sparkle
Change bed linens and towels, wash and dry them, and make beds to create cozy bedrooms
Pick up extra cups, glasses, newspapers and books and put them in their proper areas to tidy the house and present an organized environment
Wash windows, ceilings, and walls and wash and polish woodwork as needed
Job Skills & Qualifications
Reqiured:
Customer Service oriented
Legally authorized for work in the United States and have a clean background check
Dependable and hard working
Able to lift up to 30 pounds
Preferred:
Comfortable working in homes with pets
Available occasional Saturdays